Design Process
DISCOVER
Understand the goals and objectives of the business
DEFINE
Analyze the problem and set a focused direction for the design
DEVELOP
Brainstorm ideas, design prototypes and refine the approach
DELIVER
A finished product or solution that meets the defined objectives and user needs
Discovery
Understand the goals and objectives of the business
DISCOVERY
Problem Space
- Most locksmith services are required during emergencies, such as lockouts, broken keys, or security issues.
- Users often feel stressed and rushed when searching for solutions, making ease of use and quick access critical.
- Users reported frustration with websites that don’t clearly explain the types of services provided (e.g., automotive, residential, or commercial).
- Many users look for locksmith services using their smartphones, especially when they’re locked out or away from home.